University of Hawaii

L E E W A R D C O M M U N I T Y C O L L E G E

Office of Continuing Education & Training

March 20, 2003

Memorandum

To :

Gail Levy, Accreditation Liaison Officer/Associate Professor

From :

Randall Francisco, Interim Director, OCET

RE :

2000 Self-Study Recommendations and Action Plans

Gail,

Here are the responses to the 2 questions:

a)

What kinds of surveys OCET is using to collect data about the educational

needs and wants of its students and the community-at-large?

Response:

July 2001 saw the implementation of a new Course Evaluation form used for

assessment of noncredit programs

. Questions on the form remained the same

except for information related to demographics and reason for attending (see

attached evaluation forms).

Additionally, the process of reviewing the evaluation form was as follows:

•forms were collected and summarized;

•copy was provided to coordinator who confirmed review of evaluation

instrument and completed with initials and date of review;

•after review by coordinator, evaluation form was provided to Director for

review and who also initialed and indicated date of review;

•copies of evaluation form with confirmation review by OCET were provided

to Instructor and an additional copy held for OCET course file for a

minimum archival period of 3 years.

•Information from the evaluation form was used to reconfirm if objectives were met

and or exceeded student/customer expectations;

•Teaching methodology utilized was appropriate to instruct and conveyed the

course material and overall content was delivered in an appropriate and

successful manner;

•Demographic information provided was used to determine future program needs

and questions number:

9 (In what areas could the course be improved?) and

10 (Do you have any other comments or suggestions?) were given

additional pertinent relevance

; and

•Common patterns and/or comments that appeared throughout all the

evaluation forms were given additional inquiry.

Currently, the Motorcycle Safety Program and the Theater Program do not use the

existing evaluation form

. Plans are to include the evaluation form as an assessment

tool for Motorcycle Safety Training in summer 2003

. Future plans are to do an

additional revision of the evaluation form at end of fall 2003 incorporating

comments/suggestions from staff, faculty and students.

96-045 Ala Ike, Pearl City, Hawaii 96782-3393

Telephone : (808) 455-0470, Facsimile

: (808) 453-6730

An Equal Opportunity/Affirmative Action Institution

---

Memorandum _

Ms. Gail Levy

March 20, 2003

Page 2 of 2

b)

Explain how OCET is working to resolve credit and noncredit differences

on the LCC campus.

Initially, a few steps were initiated to begin the process of resolving issues

. The

overall objective was to improve the relationship of the unit with the rest of the

campus community and thereby strengthen its ability to deliver programs that meet

and/or exceed campus and community (including public, industry, government and

nonprofit agencies) needs and align with Leeward Community College's and the

new University of Hawaii System Strategic Plan.

'The Interim Director requested that Program Staff be allowed to attend

Division meetings in order to bridge, establish and provide an understanding

of OCET and credit programs and begin to open dialogues and

create opportunities for OCET to contribute to the college and its mission.

'Winter Session 2002/03 and Spring 2003 Evening/Weekend &

Distance Education credit courses were included in the Spring 2003 noncredit

schedule

. The quarterly term schedule was adjusted from 4 to 3 terms and

was used as a marketing tool to reflect both credit and noncredit

activities/programs open to the public

. This cross-marketing effort was

intended to leverage both programs in order to provide the public more

information through the Schedule of Courses (S

.O.C.) . Since the

courses/programs tended to appeal mostly to adult-learners, it was decided

to pilot this marketing effort over a year and assess the success or need and

to improve/revise this approach throughout the period.

'Efforts by OCET staff to participate in campus events were also encouraged in

order to provide a presence and interest that would improve relationships

and hopefully, greater awareness of OCET contributions to campus life and

community.

•A year-end report of OCET activities will be provided in Fall 2003 of FY `02-03

(July 1, 2002 - June 30, 2003)

. The information is intended to provide

information about activities of the unit

; successes and issues

; partnerships;

financial goats and clarify any issues of the OCET unit and thereby provide a

broader understanding and appreciation of the continuing education unit and

its contributions as a member of the college

.